Find anwers to commonly asked questions.
Creating events
Sign up as an event organizer. You will need to create or link an existing Stripe account. Stripe handles all payments made by your customers. Stripe will send your portion of the funds directly to your Stripe account.
Not yet. The Locarius app currently does not support the ability to create or monitor events. However, we are working hard on the app so stay tuned.
Not yet. At the moment, duplicating or cloning events is not enabled, but it's on our road map.
No. There are no inter-account communications at this time.
Not yet. We're very interested in assigned seating, but there is no support for assigned seating just yet.
You are in charge of issuing any refunds. Your Stripe account allows you to issue the refund directly to your customer.
Your event will not be visible to customers until you publish it. You can make changes without anyone seeing the work in progress. When your event listing is complete and you are ready to start offering tickets to the public, select the "Publish" button. Customers will then be able to view your event and purchase tickets.
Stripe releases funds to you seven days after each sale.
The Locarius app allows event organizers to scan tickets for verification. - Login to the Locarius app, tap the menu in the app's upper-left corner and then select the "Verify Tickets" option. - The verification screen will display a "NO DATA" message and a "SCAN TICKET" button at the bottom of the screen. - The first time you tap the "SCAN TICKET" button, you will be prompted to allow the app to access the camera. You must allow access to the camera to scan tickets. - Once you've allowed camera access, the screen will display what the camera sees. The non-shaded area is where you will capture the QR code of a ticket. - Aim your device so that the QR code occupies the non-shaded space. - You will hear a beep when the scanning is complete. - The screen will display a large checkmark and the word "SUCCESS" for a valid ticket. An invalid ticket will display a large X and the word "FAILED".
The Locarius app is available on the Google Play and Apple App Store. Currently, we are supporting Android version 6 (Marshmallow) and Apple iOS version 14 and above.
Locarius uses Stripe as our payment processor. Millions of businesses use Stripe to accept payments, send payouts, and manage their businesses online. You need a Stripe account to sell tickets on the Locarius platform and receive the payouts from your sold tickets.
Attending events
Locarius accepts all major credit cards through our payment provider, Stripe. You can find the list of accepted payment options here.
Locarius charges a per-ticket fee to cover our administrative and business costs to give you the best possible secure service.
Your tickets are electronic (eTickets) only. You'll need your mobile device and our app to access your tickets and present them for entry into an event. Your account guarantees that you are the only one who can access your tickets.
- Go to our website. - Click the "Sign up" button on the upper right-hand side of the page. - Create an account using an email address and password, or you can sign up using your Google account by clicking "Continue with Google."
Ticket transfers are coming, but we're not quite there yet. Stay tuned.
Ticket transfers are coming, but we're not quite there yet. Stay tuned.
Ticket transfers are coming, but we're not quite there yet. Stay tuned.
We're sorry, but, for security reasons, we can't provide you with your forgotten password. However, we can help you access your account by enabling you to create a new password, using the same email address you used to create your account. - Click the "Log in" button in the upper right-hand corner of the page. - Click the "Forgot password?" link. You will be prompted for your log-in email address. - Click "Continue" after entering your email address. Our system will send an email to the address provided. - Open that email for instructions and a link to change your password. - If you used the one-click sign-up "Continue with Google" to create your account, use "Continue with Google" on login. - If you don't have access to your Google password, you'll have to visit their site for password recovery help.
No. Locarius combats ticket fraud by eliminating paper from the equation. You must have the Locarius app on your mobile device to access your tickets. Event organizers scan your QR code directly from the app on your phone. Locarius QR codes are continuously regenerated, so a screenshot or paper copy of the code is useless as it is only valid for a very short time.
Not yet. We are developing the Locarius platform with the intent to allow ticket resale.
When you receive a ticket through Locarius, you can be sure it is valid.
To view your tickets on our website, go to our website - Click on the "Account" menu in the upper-right corner of the page once you have logged in to the website. - Select "My Tickets"
- Using the Locarius app, log into your account, and your tickets are on the "My Tickets" page. - Click on a ticket to reveal detailed ticket information. - Select the "Present Ticket" button at the bottom of the screen to display the QR code for scanning.
Contact the event organizer if you want a refund on a purchased ticket.
Download the Locarius app to your new device and log in. Your tickets are associated with your Locarius account. For your security, you should deactivate your old phone and notify your carrier that it is lost.
Yes. You must connect to the Locarius platform using your cellular data plan or an available WiFi network.
The Locarius app is available on the Google Play and Apple App Store. Currently, we are supporting Android version 6 (Marshmallow) and Apple iOS version 14 and above.
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